WE TAKE CUSTOMER SATISFACTION SERIOUSLY
We want to make sure your shopping experience with us is as good as possible.
On this page you can read how to handle returns, damaged products, and cancellations.
How to Cancel an Order Immediately
Please note that we will not charge your card until your item has been dispatched from our warehouse. If you wish to cancel an order before this happens, please contact our customer service team immediately and we will try to stop the parcel before it is sent. We typically dispatch on the same day. If you wish to cancel an order, please send an email to our customer service team with the subject line “Cancellation” and your order number, so we can correctly identify your order.
Due to our fast dispatch process, we cannot guarantee that every order can be cancelled in time. We will refund the amount paid within a maximum of 14 days.
We Refund Items Correctly Returned to Us
If you are not entirely satisfied with your purchase, we give you the option to return the goods within 14 calendar days of receipt.
All items must be returned in their original packaging – sealed, unopened, unused, and undamaged (where applicable) – and must be fit for resale.
How to Return Goods to Us
If you wish to return an item, please contact our customer service team by email first (click here to do so). If we do not hear from you, a refund cannot be guaranteed.
Return postage costs incurred by the customer are non-refundable.
Return address:
WEGO6
Seattleweg 5
3195ND Rotterdam
Netherlands
Please do not send anything back to us without first coordinating with a member of our customer service team (click here to do so). Once we have received your return, we will refund the amount paid within a maximum of 14 days.
Handling Damaged Goods
If the product is damaged, we will be happy to send you a replacement. Please contact our customer service team and send us photos of the packaging and the products inside. However, if the packaging is visibly damaged upon delivery, please refuse the parcel immediately and contact us straight away. Please note that any claim regarding damaged goods must be made within the first 14 days of delivery.
How Do I Receive a Refund?
Once your return has been received and inspected, our customer service team will contact you to inform you that we have received your return. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within the following days.
Late or Missing Refunds
If you have not yet received your credit, please check your account again first. Then contact your credit card company – it may take some time before your refund is officially posted. Next, contact your bank. There is often a processing period before refunds are credited. If you have done all of this and still have not received your refund, please get in touch with our customer service team.
Free Gifts and Promotional Items Cannot Be Refunded or Returned.
We do not refund or accept returns for free gifts or promotional items that were provided to you at no charge.
Do You Have Further Questions?
Please contact our customer service team for assistance.